Help center
Frequently Asked Questions
Quick answers about orders, shipping, returns and products.
Orders and payment
Which payment methods can I use?
You can pay by credit or debit card, Shop Pay, PayPal, Apple Pay or Google Pay. Checkout shows the options available on your device.
Are prices shown with sales tax?
No. Prices are in U.S. dollars and don’t include sales tax. Any tax that applies is calculated from your delivery address and shown at checkout before you pay.
Can I change or cancel my order?
Contact us as soon as possible. Orders can go out quickly, so a change or cancellation only counts once we confirm it. If your order has already shipped, the return process applies.
How can I get help with an order?
Contact us with your order number and a short description of the issue. See Returns & Order Help for what to include.
Shipping
Where do you ship?
To addresses in the United States. Anker products can’t currently ship to Alaska, Hawaii or Puerto Rico. If an item can’t reach your address, checkout won’t show a shipping option for it. More on our Shipping & Delivery page.
How much does shipping cost?
Shipping is calculated at checkout from your address and the items in your cart, and you see the cost before you pay. We don’t have a storewide free-shipping offer.
How long does delivery take?
It depends on the item, the partner that ships it and your address. Use the estimate shown at checkout and in your order confirmation. Your order status page shows tracking once the parcel ships.
Why did my order arrive in separate boxes?
Items ship directly from our supply partners: Anker, Fuse Audio, PROTECTCOVERS and Momokai. Items from different partners ship separately, each with its own tracking number.
Returns and refunds
Can I return an item?
Yes, within 30 days after delivery. For a change-of-mind return, the item must be unused, undamaged and complete, in its original packaging. We don’t charge a restocking fee.
How do I start a return?
Contact us with your order number, the product and the reason. Please don’t send anything back until we send you the return instructions and address.
Who pays for return shipping?
For a change-of-mind return, you do, unless we give you a free prepaid label. If an item arrives damaged, faulty or wrong, we arrange the return at no cost to you.
When will I get my refund?
We aim to issue an approved refund within 10 business days after we receive and inspect the return. It goes back to your original payment method, and your bank may need extra time to show it.
Products
How do I choose a compatible charger or cable?
Check your device’s connector, supported charging protocol, and power requirements. Maximum charging speeds require compatible equipment. A USB-C connector alone does not guarantee video output or a particular data speed.
Will a hub or dock work with my laptop?
Compare your computer’s USB-C or Thunderbolt capabilities with the product specifications. External display support depends on your device, operating system, ports, and cables.
Do products have a warranty?
Warranty coverage, where it exists, comes from the manufacturer and depends on that product’s written terms. Contact us with your order details and we’ll help you with the right warranty process.
Why is an item unavailable?
Availability is shown on each product and selected variant. An unavailable item cannot currently be purchased. Check back for updates.