Returns & Order Help

1. Email support@nanrefelectronics.com or use our contact form. Include your order number, the product and the reason. For a damaged, faulty or wrong item, add photos if you can.
2. Wait for our return instructions and address. Items can go back to different partners, even from the same order.
3. Pack the item with everything it came with, follow the instructions and keep your shipping receipt and tracking number.

For a change-of-mind return, the item must be unused, undamaged and complete, in its original packaging, and you must ask within 30 days after delivery. You can always report an item that arrived damaged, faulty, incomplete or wrong.

For a change-of-mind return, you pay the return shipping unless we give you a free prepaid label. If a label has a cost, we tell you the amount first. Damaged, faulty or wrong items come back at no cost to you. We don’t charge a restocking fee.

After we receive and inspect your return, we aim to issue an approved refund within 10 business days, to your original payment method. For change-of-mind returns, the original delivery charge isn’t refunded. This doesn’t apply when the return is due to our error or a damaged or faulty item.

Contact us as soon as possible. A change or cancellation only counts once we confirm it. If a direct exchange isn’t available, an eligible return can be refunded and you can place a new order.

Not sure about compatibility or what’s in the box? Ask us before you order. If you have an issue with an order, keep the packaging and accessories until it’s sorted out.

Read our Return and refund policy.