Shipping policy

Where we ship

Nanref Electronics currently accepts orders for eligible delivery addresses in the United States. Available destinations and services depend on the items in your cart and the address entered at checkout. If no shipping option is available, contact us before ordering. International checkout is not currently enabled.

Some items can't be delivered to every U.S. address. Anker products currently can't be shipped to Alaska, Hawaii or Puerto Rico. If an item can't be delivered to your address, checkout won't show a shipping option for it.

Shipping rates

Available shipping services and charges are displayed at checkout before payment. Rates depend on the destination, products, and fulfillment location. We do not offer a storewide free-shipping guarantee; any applicable free-shipping offer must be shown for your order at checkout.

Processing and delivery estimates

Products are fulfilled by our supply partners, including Anker, Fuse Audio, PROTECTCOVERS, Momokai and Mobile Pixels. Processing and transit times can vary by product, destination, and service. Refer to any shipment or delivery estimate shown with your order. A carrier transit estimate begins after dispatch unless the estimate expressly includes processing.

We do not promise same-day dispatch or a universal delivery time. We will ship within the stated shipment time or, if no shipment time is stated, within 30 days of a properly completed order. If we cannot meet the applicable shipment time, we will notify you, provide an updated estimate, and offer the choice to consent to the delay or cancel the unshipped items for a prompt refund, as required by applicable law.

Orders with multiple shipments

Items in one order may ship separately from different fulfillment locations, arrive on different dates, and have separate tracking numbers. Checkout may combine shipping charges from multiple fulfillment locations. Review the total shown before submitting your order.

Order confirmation and tracking

Provide a valid email address at checkout for order updates. Use the order-status link in your confirmation email to review your order and available tracking. A tracking number may appear before the carrier records its first scan.

Delivery details and shipment problems

Please check your delivery address, including apartment or unit details, before ordering. Contact us promptly if a correction is needed; changes cannot be guaranteed once fulfillment begins.

If a parcel is late, missing, damaged, or marked delivered but cannot be found, contact Nanref Electronics with your order number and tracking details. Keep the packaging and photographs of any damage when possible. We will help investigate and arrange an appropriate resolution. Do not mail a damaged battery or unsafe item without instructions.

For a parcel returned because an address was incomplete or delivery was refused, contact us to arrange the next step. Any additional delivery cost will be explained before you agree to it. Nothing in this policy removes your rights for undelivered, damaged, or incorrect goods.

Returns and cancellations

See our Return and refund policy for return requests, return shipping costs, refunds, and cancellations.

Contact

Email support@nanrefelectronics.com or use our contact form. Include your order number so we can locate the correct shipment.