Refund policy

This policy applies to purchases from Nanref Electronics. For help with an order, email support@nanrefelectronics.com or use our contact form. Please include your order number and the item you want to return.

30-day returns

You may request a return within 30 days after delivery. For a change-of-mind return, the item must be unused, undamaged, and in the same condition as received, with its original packaging, included accessories, manuals, and parts. Please provide your order number or other proof of purchase.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, incomplete, or different from what you ordered. Your rights under applicable law remain unaffected.

How to start a return

1. Contact Nanref Electronics with your order number, product name, and reason for the return. For damage, defects, or an incorrect item, include photographs when possible.
2. Wait for the return instructions, destination, and any required return authorization or label. Products may need to go to different fulfillment partners, even when purchased in the same order.
3. Pack the product securely with its included items, follow the return instructions, and keep your shipping receipt and tracking information.

Please do not send a return to our mailing address or to an address on the original parcel without authorization. Contact us first so we can identify the correct destination. Before returning a device, remove personal data, sign out of accounts, and disable any activation lock where applicable.

Return shipping and fees

For a change-of-mind return, you are responsible for return shipping unless we provide a prepaid label at no charge. If a return-label charge applies, we will tell you the amount before you agree to use the label. We do not charge a restocking fee.

For an item that arrives damaged, defective, or incorrect, contact us so we can arrange the appropriate remedy and necessary return shipping at no cost to you. Do not ship a damaged battery or other potentially unsafe item until you receive safe handling instructions.

Original delivery charges are not refundable for a change-of-mind return. This exclusion does not apply when the refund is due to our error, a damaged or defective item, a qualifying shipment cancellation, or where applicable law requires otherwise.

Inspection and refunds

After the return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method for the amount paid for the returned item and applicable refundable tax, less only a return-label charge you previously agreed to, if any. We will explain any issue affecting return eligibility rather than make an undisclosed deduction.

We aim to process an approved refund within 10 business days after receipt and inspection. Your bank or payment provider may need additional time to post it. If you have not received an update within 10 business days of confirmed return delivery, please contact us. Any shorter refund deadline required by law will apply.

Exchanges

Contact us about an exchange before sending an item back. A replacement depends on availability. When a direct exchange is unavailable, an eligible return can be refunded and you may place a separate order.

Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or change its address. Fulfillment can begin quickly, so a change or cancellation is not confirmed until we confirm it. If an order has already shipped, the return process may apply. This does not limit your rights when shipment is delayed or otherwise required by law.

Product issues after the return window

Manufacturer warranty coverage, if applicable, depends on the specific product and the manufacturer's written terms. Contact us with your order details for help with the appropriate warranty process. We do not promise a universal warranty period or additional manufacturer coverage. Statutory rights are not limited by this policy.